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Irina Aug 06, 2016 04:21 pm
I would like to bring your attention to situation what's happened because of unprofessional staff who is working in the bar inside your lounge. I love this place and really often coming with my friends in restaurant and bar. But yesterday my evening was spoiled and definitely I want that situation won't repeat with other your customers. In the bar I was buying water and guy (who doesn't want tell his name in the end )charged me by my card 20 aed. After 1 hour he came to me and told me that I didn't pay for a water. I told him that he charged me with my own card but he were asking for a payment . I told that I have massage that I have been charged 20 aed he won't believe and ask me to show message . That was really unprofessional already. After that he still want believe and another Arabic barman came to me and asked the same to show him message . Ok so it the end it was not enough and one more phillipino barman came and asked the same . After he were asking my name and my surname. Finally they found their copy of cheque and we're happy instead of me. As my mood was spoiled and time lost . And didn't receive any apologies and manager were not on duty...