Five-star pet grooming in Dubai

We pay a visit to the city's newest pet grooming parlour Comments

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Dubai is known for flying in the best talent from around the world to run its restaurants, hair salons and hotels – but Dubai-based German entrepreneur David Schuller has gone a step further to make sure the city’s pets are just as well cared for as their owners. The owner of Dubai’s new Pets in the City grooming parlour in Jumeirah Lakes Towers decided to take matters into his own hands after being consistently disappointed with the quality of care that Tyson, his four-year-old Maltese, had been receiving from Dubai’s groomers.

‘When you consider your dog as your child, taking him to a groomer who has only been doing the job for one or two years is scary,’ he explains, noting that not only would the job be done to a lower standard than he found acceptable, but it also came with an alarming price tag. ‘In Dubai you will often pay Dhs250 for a little cut for a small breed, where the same service would cost you around Dhs60 in Germany or England,’ he explains.

But price wasn’t his only motivation to open a new pet salon. There was also the two-and-a-half-week wait for an appointment, which, as a German with a deep appreciation for efficiency, he couldn’t abide. Finally, with the quality of service failing to live up to the cost, he decided to fly in an expert. ‘My groomer, Hany Farouk Mohamed, is a certified groomer from New York,’ Schuller explains. ‘When pets come in, he doesn’t just stand behind the counter and take the dog, directing the owner to the cashier. He will have a one-to-one meeting to make suggestions and discuss with the client what should be done.’

Schuller describes the parlour as being like a spa for pets, with a ‘zen-like’ atmosphere; in keeping with this, each dog and cat that comes in for grooming will receive a massage to help them relax. ‘They hear the spa music – in the evening we dim the lighting a little and light candles with calming aromas. It may sound funny, but we go to spas as humans, and we should also create a nice environment for our loved ones,’ he concludes.

The approach seems to work: he notes that one of the dogs currently using the spa’s daycare facility is so relaxed in the environment that he’s fallen asleep. ‘We have a play area and soft cushioning on the floor so they don’t have to sit on stone, like in other shops. There are soft pillows and bed areas – that’s the way it is here.’ He also notes that the venue only has four kennels, to ensure the parlour remains a calming place for pets to visit.

It’s certainly a different sort of place, designed to be a far cry from the industrial, mass-grooming stands you’ll find around town. We’re only left wondering about one thing – how long until their canine and feline catering is taken care of by Heston Blumenthal?
A full groom for dogs and cats, including teeth brushing, starts at Dhs160 until Tuesday July 31. Open Sat-Sun, Tue-Thu 8.30am-8.30pm, Fri and Mon 2pm-8pm. Pets in the City, Shop 3, Lake Terrace, Jumeirah Lakes Towers, (04 458 0091).

By Holly Sands
Time Out Dubai,

User reviews:

Posted by: Sanchia Oberholster on 16 Dec ' 14 at 06:37

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Desperately trying to locate Hany Farouk Mohamed (he is not with Pet's in the City anymore) - best groomer in Dubai so far - does anybody have his contact details ? I have tried numerous groomers,have not had same results as when Hany groomed my yorkies.

Posted by: Sam on 23 Feb ' 13 at 12:42

@David Schuller - commenting on your own shop above?!

Posted by: Lucy on 23 Feb ' 13 at 12:38

Awful, Awful experience with Pets in the CIty. Took my dog to be groomed and he came back looking like a shaved rat. I have a cockapoo with a gorgeous coat and whiskers and all of them were just hacked off, even with four photos to copy.

On top of this the groomer Hany was rude with no apology when we expressed our view.

I would not recommend this place to anyone!

Posted by: zahra.slass on 27 Dec ' 12 at 14:07

i was very impressed with the time out article thinking this will make a difference in my pets life,i called for an appointment and a quote: 250 AED for a small cat grooming.I really am amazed at how the article describes the reasons pushing the german entrepreneur to open this new facility.What amazes me even more is the fact that nobody or very few of us,i would say,find it scandalous to pay that much money for a regular service.

Posted by: David Schuller on 14 Nov ' 12 at 16:50

I have two dogs, 1 Maltese and 1 Mini Pom - my wife and I have been searching for a long time to find a place where not only we feel comfortable leaving the dogs, but also the dogs like to stay, play for the day and get groomed. I must say, by far, the best Pet Grooming shop in Dubai. Finally a groomer who knows what he does and a shop who looks like me living room and not an industrial shelf environment. Anyone who has not been yet - please go! I promise you won't regret it! Well Done Pets in the City,

Posted by: Expat on 26 Aug ' 12 at 16:33

We have been taking our cat here for the last 6 months and couldnt ask for a better service. David and his staff are always extremely friendly, they always recognize us but most of all are always pleased to see the cat. He comes back happy, smelling good and looking great. They also always give us the best advice possible in health care, food and products. A big must if you have a pet!!

Posted by: Jane Lockey on 26 Jun ' 12 at 07:33

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I send both of my dogs here. By far the best grooming in Dubai. And good value for money. They actually know about different breed cuts and don't just get the trimmer out.

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