Atlantis The Palm

Dubai's largest hotel is a packed with family-friendly features on The Palm 27 Reviews

© ITP Images

As soon as you enter Atlantis on the Palm Jumeirah, you’ll realise you’ve arrived some place very special. There’s a colourful 3,000-piece glass sculpture in the lobby and the hotel has a unique, nautical-themed decor. While there’s a chance anything built around a theme can go horribly wrong, Atlantis gets it right. The hotel is almost a city in itself – sure, there are pools, tennis courts, a spa and health club, but what makes Atlantis stand out is the fact that it has so much more, including its own waterpark, dive centre, a dolphin education centre as well as The Lost Chambers – a tribute to Atlantis and home to 65,000 marine animals – a nightclub exclusively for teenagers and its own helicopter service. There are over 1,000 rooms and more than 100 suites, but if you can, book one of the Imperial Club rooms. These include access to the Club Lounge, which is worth the cost as there’s a great selection of free food and drinks. Seventeen fine restaurants, bars and lounges offering a great selection of cuisines will be vying for your culinary satisfaction otherwise.

The essentials
• Atlantis offers over 1.4 kilometres of beach access, so you can enjoy a range of activities from volleyball to football. There’s also two swimming pools, the ShuiQi spa and fitness centre, floodlit tennis courts, boutique stores and a kids’ club with amazing activities.

• Atlantis is home to Aquaventure waterpark, that features the highest waterslide in the Middle East, Dolphin Bay where you can get up- close and personal with everyone’s favourite sea creatures and the Atlantis Dive Centre.

• There are 17 restaurants, bars and lounges, including Time Out’s best steakhouse winner Seafire, seafood restaurant Ossiano, the first Nobu in the Middle East (also Highly Commended in the awards), Rostang by French chef Michel Rostang and Ronda Locatelli by celebrity chef Giorgio Locatelli. Every flavour preference is also catered for in casual dining options, such as Saffron, but you can also enjoy poolside snacks at The Edge or al fresco meals at Nasimi Beach. After dark, Nasimi Beach is where you need to be for cocktails, beanbags, shisha and the hottest music nights in Dubai during the winter months.

• For a fantastic view of the Palm Jumeirah from the mainland, head to beach bar Jetty Lounge at the One&Only Royal Mirage, only a ten minute cab ride away.

• Every Tuesday night, ladies get free champagne under the stars.

By Time Out Dubai Staff
Time Out Dubai, 10 July 2011

• Previous reviews
  • 28 September,2008- reviewed by Emily McCarrick

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Facilities

• Activities: 
• Tennis court, 
• Sauna, 
• Fitness centre/gym, 
• Outdoor pool, 
• Spa & Health club, 
• Games room

• Family services: 
• Children's club, 
• Babysitting

• Hotel services: 
• 24 hour front desk, 
• Ballroom, 
• Laundry, 
• Tour desk, 
• Garden, 
• ATM on site

• Room amenities: 
• In-room safe, 
• Mini bar, 
• Television

User reviews:

Posted by: tammie on 17 Apr ' 12 at 14:33

OverallRoomsFacilities

AmbienceValueService

• Best for: Family holidays
• Would you go back to this hotel? Yes

love love love went with my kids they love it the loved the fish and sharks we cant wait till we do again

Posted by: Suzette de Jonk on 22 Mar ' 12 at 08:11

• Best for: Sports & activities
• Would you go back to this hotel? No

I just wanted to say overall the place was alright. In terms of activities the place is great. I feel the hotel is overstaffed and we were constantly being disturbed by staff for room service. Another thing was that wherever we went we were asked if we were guests of the hotel, I mean come on of course we would be guests or we would not have been on the premises in the first place. Even to get towels we were asked to show our room key! I think this is totally unnecessary. The water park was great however was not organised. No proper sign-age. Restaurants were very expensive but food was good at all of them except for Saffron. Each of the staff gave different information which was unsatisfactory. I suggest proper organisation and reduce the staff. Apart from that everything was fine.

Posted by: Justin beiber on 05 Sep ' 11 at 12:39

OverallRoomsFacilities

AmbienceValueService

• Best for: Spa & Health club
• Would you go back to this hotel? Yes

i love the time when selena gomez fel down

Posted by: roxanne on 04 Sep ' 11 at 08:04

OverallRoomsFacilities

AmbienceValueService

• Best for: Family holidays
• Would you go back to this hotel? No

Posted by: Anas on 24 Jul ' 11 at 08:42

OverallRoomsFacilities

AmbienceValueService

• Best for: Family holidays
• Would you go back to this hotel? Yes

This place is awsome..... with wide variety of activities to get involved... the aqua park was terrific.... the food at Saffron was just superb....loved the place!!!!!!

Posted by: Mounira Trabelsi on 23 Jun ' 11 at 15:14

OverallService

• Would you go back to this hotel? No

I wanted to book a night stay for my sister and her family using my matercard. I called to make the booking and the reservation guy asked me for a 2-night stay minimum. When I insisted to talk to the manager , he put me on hold for 8 min and never got back to me. I called again and a lady who picked the phone did not mention the minimum 2-night stay at all. When it came to the personal details , I told her that i m offering the stay to my sister. She said that she has to check. Talking to the manager ,I told him that one day earlier I asked in the hotel and they didn't have any problem I offered the stay to someone.They asked only that I better be ther during the check in. I also reminded him that nothing is mentioned about the card holder should be using the room .I also read the booking condtions they have online.All he could say was that he 'll talk to the IT department to change that. I don't see any problem if i buy gifts for my sister or book a hotel room using my mastercard...By the end of the day this offer is made by the bank and what is a priority for the bank is that the mastercard is used... I found it really discouraging to go to this hotel even for myselially after the contradictory statements the reservation team has.

Posted by: abdulla on 11 Apr ' 11 at 08:05

OverallRoomsFacilities

AmbienceValueService

• Best for: Family holidays
• Would you go back to this hotel? Yes

hotel was great ,staff were polite and helpful ,wonderful hotel for families,If u dont like being around childern or Locals this is not the hotel or even the country for u that matter, Its unnessesary for KARCHER the previous reveiw to say things like that ,if the place is so not up to ur standard then u should stay in ur own country.stick to comments on the hotel not the locals

Posted by: julia george on 30 Dec ' 10 at 13:49

OverallRoomsFacilities

AmbienceValueService

• Best for: Family holidays
• Would you go back to this hotel? Yes

I think it was perfect i know there were dirty people but the hotel is great;*

Posted by: Annie Issac on 28 Dec ' 10 at 07:36

OverallRoomsFacilities

AmbienceValueService

• Best for: Family holidays
• Would you go back to this hotel? Yes

i've been to many hotels in north america, middle east, europe, and the Atlantis is one of the best hotels, definitly would go back to it!

Posted by: Atmane on 07 Nov ' 10 at 16:48

OverallRoomsFacilities

AmbienceValueService

• Best for: Family holidays
• Would you go back to this hotel? No

Posted by: Saleh Kayyli on 06 Oct ' 10 at 10:52

OverallRoomsFacilities

AmbienceValueService

• Best for: Sports & activities
• Would you go back to this hotel? Yes

stunning

Posted by: Muzz on 02 Oct ' 10 at 21:16

OverallRoomsFacilities

AmbienceValueService

• Best for: Business trips
• Would you go back to this hotel? Yes

This Hotel is Amazing, people are very friendly and services are excellent, as far my travel experience this hotel is ranked No.1. I will be coming back to this heaven in DEC 2010

Posted by: O Ali on 23 Aug ' 10 at 08:26

OverallRoomsFacilities

AmbienceValueService

• Best for: Family holidays
• Would you go back to this hotel? Yes

Aquaventure with it's cool temperature controlled water is great specially during hot Dubai summer. Rooms are average, food poor & pricey, crowded hotel with 2* level service.

Posted by: fathi on 03 Aug ' 10 at 18:31

OverallRoomsFacilities

AmbienceValueService

• Best for: Family holidays
• Would you go back to this hotel? Yes

Posted by: sinead on 19 Jul ' 10 at 13:27

OverallAmbienceValue

Service

• Best for: Family holidays

I live in Dubai and visited the Palm to eat in the FAMOUS Rostang French restaurant. Sadly it was very disappointing. Food was no way near the hype and the place was empty. If you wanted to go the the bathroom you had to leave the restaurant and cross the crowded hallways. My husband used the mens room to find people washing their feet in the sinks....ugh
Never go back overpriced and feels cheap.

Posted by: jason on 18 Jun ' 10 at 07:27

OverallRoomsFacilities

AmbienceValueService

• Best for: Family holidays
• Would you go back to this hotel? Yes

Such an extraordinary hotel. Me and my family went there and it was awesome. The rooms are'nt so good but the facilities and services aregreat. Espeically, aquaventure and the lost chambers. And the lost chamber suites gives you an oppertunity to be in the ocean. I'll definitly come back to this hotel.

Posted by: on 05 Apr ' 10 at 15:53

OverallRoomsFacilities

AmbienceValueService

• Best for: Sports & activities
• Would you go back to this hotel? No

Posted by: Rasha on 29 Jan ' 10 at 09:20

OverallRoomsFacilities

AmbienceValueService

• Best for: Family holidays
• Would you go back to this hotel? No

Posted by: Sally Tudor on 17 Dec ' 09 at 06:32

OverallRoomsFacilities

AmbienceValueService

• Best for: Sports & activities
• Would you go back to this hotel? Yes

Wanted to let everyone know that you can get 10% off Friday Saturday and 20% off on other days to Atlantis at the moment. Found it on the back of my shopping docket in AlMaya the other day!!!! We are going on the weekend. Great way to take the whole family and get a bit of a saving.

Posted by: marie on 15 Dec ' 09 at 06:13

OverallFacilitiesValue

Service

• Would you go back to this hotel? No

I took my family for a meal and the service was awful the waiters did not smile, were a little rude, the coffee was cool and the service very slow. It was like Butlins with people rushing around every where. Not even value for money

Posted by: Samar on 11 Oct ' 09 at 06:18

OverallRoomsFacilities

AmbienceValueService

• Best for: Family holidays
• Would you go back to this hotel? Yes

I like the hotel a lot, very nice rooms, restaurant and of course view and location. You feel you are out of Dubai and relaxed. The Lebanese restaurant are very nice, good food, music and they have a singer and dancer

It good for families holday my kids and I spent a lovely time

Posted by: SB on 21 Sep ' 09 at 13:21

OverallFacilitiesAmbience

ValueService

• Would you go back to this hotel? No

As previously mentioned by another reviewer, the fact that there are random people walking around taking photos creates a very cheap ambience & constant - & annoying - crowds. The feeling is not of opulence or 5* luxury, but of mass tourism.
Some of the restaurants really do have the possibility to draw in the level of clientele they were originally hoping for, but the service is terrible, with untrained service staff in all the outlets I have been to.
For me, in a city with so many better - & genuinely 5* - hotels, I think that cutting corners in such a manner means that they will lose out on the level of guests they want, & instead will focus on the "all inclusive" crowds.
Is this why they are torturing that poor Whale Shark by keeping him hostage for the past year in a tiny aquarium? Because they dont have any other way to truly draw in the guests????
Shame on the management of the Palm.

Posted by: karcher on 16 Aug ' 09 at 23:00

OverallRoomsFacilities

AmbienceValueService

• Best for: Beachside
• Would you go back to this hotel? No

this is not a 5 star hotel. me and my partner stayed for 10 days at end of july. l have been going to dubai for 10 years and this is the worst hotel l have stayed at. we arrived at nite and had to queue up 40 mins just to check in then after getting to the room with a splitting headache we waited another 30 mins for the cases to come only for 1 to have been lost took them another 40 mins to locate. not a very good start and our first night wasted. the brekfast was terrable everthing was cold and if you dident get ther before 9.00 am then more queuing like sheep. the hotel was filthy the room was not dusted for 10 days there were dirty nappy's outside rooms and also under sunbeds that would stay there all day long. l no its not the hotels fault that people are dirty enough not to use bins but if these are the sort of gest's that they are attracting then l would rather be somwhere else. the whole place is full of children not ralaxing at all and if thats not bad enough every afternoon all tha locals arrive at the pool and insist on having sunbeds next to the pools and will queit happily move somones things out of the way to get there sunbeds l was on the next row back and saw it lots of times even when gest's were having a swim in the pool they came back to find all there stuff dumped on anothed bed. inside the hotel was no better more like a shopping mall with non gest's of the hotel just walking round taking photo's. the resterants were ok but very overpriced if you want to pay these prices go to the burj that is every bit a 7* hotel not a 5* wanna be. and at the burj it is allways busy so there is a nice atmosphere all the resterants at atlantis were empty so no atmosphere at all. the rooms were very poorly finished not very good quality. they never asked any questions on check in about what we would be useing at the hotel we went to use the gym every day and it was a good 10 min walk from where we were and the lifts are very very slow. l asked for a gest coment card upon checkout only to get given a sheet reading happy gest list. how arrogent of the hotel. the management are completly out of there depth there and have no idea what standards are req for dubai. the grovesnor house is half the price and 10 times the sevice. any one that is use to staying at nice hotels could not posibly recomend the atlantis very very poor.

Posted by: Michael on 02 Jun ' 09 at 13:00

OverallRoomsFacilities

AmbienceValueService

• Best for: Family holidays
• Would you go back to this hotel? Yes

Posted by: simonz on 08 Apr ' 09 at 13:09

OverallRoomsFacilities

AmbienceValueService

• Best for: Family holidays
• Would you go back to this hotel? Yes

Posted by: Eik Gisladottir on 07 Apr ' 09 at 10:59

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AmbienceValueService

• Would you go back to this hotel? No

Posted by: aljandan on 29 Mar ' 09 at 19:57

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Service