The insider guide to travelling with kids
We speak to family travel experts from Etihad, Marhaba and Emirates to find out exactly what you’re entitled to when travelling with the brood and what services are in place to help you on your way
We speak to family travel experts from Etihad, Marhaba and Emirates to find out exactly what you’re entitled to when travelling with the brood and what services are in place to help you on your way.
Who: Aubrey Tiedt, Vice President Guest Services at Etihad Airways
Do Etihad Airways provide any special services to families that other airlines do not?
We launched a dedicated in-flight child care assistance program for families last year, led by the introduction of a Flying Nanny onboard our long-haul flights. Identified by bright orange aprons, the Flying Nannies are trained in conjunction with Norland College, the UK’s leading training college for childcare professionals, and provide an extra pair of hands, whether it’s helping to settle children for bed, keeping them entertained or simply offering advice and support to parents.
What is the pricing structure for families? Up to what age do children travel for free?
Guests under two years of age on the date of travel are classified as infants for fare purposes and may be carried on the lap of an adult at 10 per cent of the full fare. Anyone aged between 2-11 years is classified as a child and require their own seat, which is priced at 75 per cent of the full fare.
What is the maximum weight of the bassinet Is there any extra charge for booking one?
The maximum weight for each bassinet is 10kg and they are provided for babies up to 10 months old. The bassinets are available on a first come first serve basis and there is no additional charge for booking one.
What is the luggage allowance generally? Are special luggage provisions made for families?
Etihad Airways offers one of the industry’s most competitive luggage allowances. If you are travelling in Diamond First Class, the allowance is 50kg for checked in luggage and 12kg for carry-on luggage, while Pearl Business Class is 40kg for checked in luggage and 12kg for carry-on luggage. In Coral Economy Class, the allowance is 30kg for checked in luggage and 7kg of carry-on luggage, and for infants in any class of travel, we offer an additional 10kg of checked in luggage and one extra 5kg of carry-on luggage.
Is assistance provided for families with small babies from check in to the aircraft?
The popular Etihad Departure Meet & Greet Service at Abu Dhabi International Airport includes a personal welcome by a member of our hospitality team and assistance throughout departure process, including escort from check-in desk to the Etihad Airways Premium Class Lounge. The Etihad Meet & Greet Service is exclusively available for Etihad Airways guests at Abu Dhabi International Airport and must be booked at least 48 hours ahead of travel. In addition, special assistance is available if required and can be requested at the time of reservation.
What other special ground services are provided for families?
For guests travelling in Diamond First or Pearl Business Class, and departing or transiting through Abu Dhabi, our fantastic Family Rooms offer a number of fun ways to keep youngsters entertained, including books, toys, TV and a great children’s menu. What’s more, our qualified nannies will watch over little ones, allowing parents time to relax and enjoy the other lounge facilities.
In addition, we have additional support staff in the airport during peak travel periods, who assist families to check-in desks where they can receive prompt attention without having to queue. Once it’s time to board their flight, families with young children will be called first for pre-boarding, giving them extra time to get settled onboard.
We also offer extended unaccompanied minor services. Children above the age of five and below the age of 12 travelling alone without parents/guardians are treated as Unaccompanied Minors. Young adults from the age of 12 and below the age of 16 travelling alone are also entitled to the UM service if specifically requested by their parent or guardian.
What is the Etihad stroller procedure? Are families allowed to take their stroller to the gate? If yes, will the stroller be available to them as soon as they step off the aircraft at their destination?
During the check-in process, we will place luggage tags on any push chairs or strollers at the request of the parents or guardians. The push chair or stroller can still be used within the airport, and will be placed in the aircraft hold at the departure gate shortly before boarding. On arrival at destination, they will either be returned at the aircraft door or will be collected at the luggage carousel. Guests arriving at Abu Dhabi are welcome to use one of our complimentary strollers, which are available in the terminal, close to the gate.
What arrival services are provided for families travelling with Etihad?
Similar to our departure service, we also offer an Etihad Meet & Greet Service for arrivals and transit whereby guests are accompanied at every stage of the airport process, with unique benefits such as fast-track immigration, assistance with baggage collection, lounge access and guidance to the airport exit, depending on which product is selected and must be booked at least 48 hours ahead of travel.
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