Customer complaints force shopping malls to reconsider new traffic measures
Mall of the Emirates and Deira City Centre have announced that all parking will be free during the weekend even after the Dubai Metro launches, after customers complained that a four-hour time limit on free parking was not enough.
The malls, owned by Majid Al Futtaim, said they have also decided to extend free parking during weekdays from three to four hours, and that the free trial period of its new parking management system has been extended until Saturday October 3.
A trial run of the system began on August 10, ahead of the Dubai Metro’s opening on September 9.
After that, visitors parking their cars for longer than four hours on weekdays will be charged Dhs20 ($5.40) for every additional hour for the next three hours.
An extensive feedback programme during the trial showed that customers agreed on the need for a system to stop commuters using the Dubai Metro from leaving their cars in the malls.
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Hasina Sep 23, 2009 03:35 pm
totally agree with the above comments. personally hav stopped visiting Bur Juman ever since they started charging for parking. wil do the same once Mall of Emirates and Deira City Centre starts charging too. definitely not worth it. esp since ther is nothing to do here and nowher to go in 50 degree heat.....its extremely callous and greedy of the mall owners to charge for parking in their malls. mayb i wil head towards Ajman City Centre whenever i want to go mall hopping even though they dont hav that many attractions ther. at least i wil be able to make my Carrefour purchases in peace without having to keep track of the time.
Penny Mackenizie Sep 10, 2009 12:57 pm
I find the charge for parking quite rude. We spend our money in the Malls and are charged for the pleasure? Many buildings in Dubai allow free parking if you supply proof (in the form of a receipt ) that you have spent money in the shops or restuarnats in their building. I think the same should apply with the malls.