Sandance event organisers on Thursday announced a full refund to all ticketholders after failing to ensure everyone could access the event on New Year’s Eve.

Every ticketholder, including those who made it to the music festival, will be given their money back, a statement said.

Read the full statement here

Sandance is known for amazing experiences and we are extremely sorry for the huge inconvenience to all of our guests who had purchased tickets to attend the event on New Year's Eve 2013. We understand that many guests wanted to enjoy Sandance on this special night and were unable to reach the venue or experienced significant traffic delays.

The situation was influenced by different factors that were not entirely owned by us, however feedback from our guests is extremely important to us and we are taking action to reimburse all New Year's Eve Sandance ticket holders the full ticket value.

We are asking all New Year's Eve Sandance ticket holders to visit the following website which will be live from Monday 6th January until Sunday 12th January 2014 and fill in the short form to ensure we have all the details to make the process fast and effective for you.

Additionally, we would like offer every ticket holder of the New Year's Eve Sandance event a 50 percent discount on the entrance ticket value for the next Sandance music festival and we hope to welcome you back.

We are thanking all fans of Sandance for your continued support and understanding.

See the pictures of the traffic chaos here.