Sandance to refund all tickets

Every ticketholder, including those who made it to the music festival, will be given their money back, a statement said Comments

Sandance event organisers on Thursday announced a full refund to all ticketholders after failing to ensure everyone could access the event on New Year’s Eve.

Every ticketholder, including those who made it to the music festival, will be given their money back, a statement said.

Read the full statement here

Sandance is known for amazing experiences and we are extremely sorry for the huge inconvenience to all of our guests who had purchased tickets to attend the event on New Year's Eve 2013. We understand that many guests wanted to enjoy Sandance on this special night and were unable to reach the venue or experienced significant traffic delays.

The situation was influenced by different factors that were not entirely owned by us, however feedback from our guests is extremely important to us and we are taking action to reimburse all New Year's Eve Sandance ticket holders the full ticket value.

We are asking all New Year's Eve Sandance ticket holders to visit the following website www.SandanceNYE2013.com which will be live from Monday 6th January until Sunday 12th January 2014 and fill in the short form to ensure we have all the details to make the process fast and effective for you.

Additionally, we would like offer every ticket holder of the New Year's Eve Sandance event a 50 percent discount on the entrance ticket value for the next Sandance music festival and we hope to welcome you back.

We are thanking all fans of Sandance for your continued support and understanding.


See the pictures of the traffic chaos here.


Time Out Dubai,

User reviews:

Posted by: walaa on 10 Feb ' 14 at 04:40

Edited by TimeOutDubai.com

Thenational team, please note that sandance did not refund so many people yet and I cant find it over the news. this isn't acceptable. we expect you to do something and get it our there that we are still waiting for our money. not only they gave us the worst NYE ever but they are lying about refunding.

Add your review/feedback

Subscribe to Daily Dubai newsletter

Prove you're not a robot:

Submit

The Knowledge

5 things to do today in Dubai
Apr 19

Do a family par 3 golf challenge or have colour therapy at Spadunya

5 things to do tomorrow in Dubai
Apr 19

Try English at The Ivy or do yoga at The Beach

5 things to do today in Dubai
Apr 18

Check out Rekkford at Story Rooftop or celebrate Easter at Traiteur

Newsletters

Sign up now
latest issue TIME OUT KIDSOut now!
latest issue EATING OUT GUIDEOut now!

Time Out
Abu Dhabi

Ten things to do this weekend
Your essential Abu Dhabi to-do list

Time Out
Bahrain

Bahrain Grand Prix pictures
Our photographer was trackside throughout the big weekend

Time Out
Doha

Best restaurants in Doha
Our pick of the best places to eat in Qatar