A source told us that there was not enough of a slope to put their big plans into action on day one of the two-day pop-up as well as other factors that included no funneling system to get the water back from the bottom of the slide to the top and no senior management on site to assist guests during the problematic time.
Now though, organisers have hinted they may be holding another event soon to make it up to those who were disappointed with the turnout.
"We had a lot of fun with all of you in Dubai, it was a blast! We hope you also enjoyed our event as much as we did. It would be wonderful if we could have a new City Slide event soon," they posted Sunday on Facebook. "But we are absolutely aware of the problems we had and we promise we are going to fix them for the next time. Of course we will improve everything and get a location with a better slope for a funnier slide experience. It was our first time in Dubai and we might have underestimated a few things."
They added to Time Out: "City Slide would love to come back again soon to bring the true fun experience to the Dubai sliders again and this time with a better slope."
City Slide originally shared the disappointing news of the slide not being effective on the social networking website two days ago and got plenty of response from those who were looking forward to slipping and sliding around in their two-hour time slot.
“Dear Dubai Sliders, We are heartbroken to tell you that we have to stop the event for today. Due to problems with the water supply, we are not able to let you slide properly,” they posted on their page. “Of course we keep you posted about the progress. All tickets from today will be valid tomorrow as well.”
Many people who had purchased tickets in advance had already made the trek the Dubai Autodrome location however, in what was scorching 38-degree heat.
The 500-metre inflatable slide did power back up on Saturday though, with organisers Tamquest issuing a message that all was in order. Still, the initial problems seemed to be a bit of a damp squib on the event.
“I am going to Consumer Rights if we are not refunded for this event I am a Saturday ticket holder and I will not waste the cost of 5 tickets on this chaos and wait double the time,” Samah Diab posted on the event’s Facebook page.
Another Facebook user, Siobhan Grant, wrote: "Gutted about this, had plenty of time to organize... First; no signs to show u the entrance. Second; u park your car and walk about 30 minutes under this sun. Third; no shades, chairs, seats... nothing! Fourth; finally u reach the slide to stand ina very long queue. Fifth; all this would have been ok if it ends by having the fun u imagined u would experience, instead, THE SLIDE IS NOT WORKING."
If you were inconvenienced by the experience, refunds are expected to be processed within five days.