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|Location:||Four Seasons Resort Dubai at Jumeirah Beach - Jumeirah|
|Tel:||04 407 4100|
|Times:||Open daily noon-midnight|
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Saad Oct 08, 2015 12:38 pm
We were given more food than we ordered.
The restaurant is great. Cheating is damaging your reputation.
I will be careful when I come back to this or other branches.
Majid Oct 02, 2015 08:22 am
Don't bother going for dinner on a weekend night. The food might be ok but it will take you 3 hours of waiting while standing before you can taste any of it.... And get this, after several complaints from myself and the 30 others waiting with us (who were all by now roughly 2 hours past their reservations) the lady at the reception, in frustration, tells us that the owner purposely over books the restaurant as he enjoys watching a crowd of people waiting to be seated. Well, I was there with my parents who are both above 60 years of age and had a very hard time with the wait. By the time we were seated in a make shift table placed in the middle of a walkway I.e had to deal with constant bumping into my chair throughout, our appetite had disappeared because of the anger and frustration that developed throughout. We would have gone elsewhere except it was 11pm at this point so it was pointless. They were extremely under staffed to the point that our order came incorrect however we decided to eat whatever was brought out. We left after an hour of being seated asap, partly out of pity for the swarms of others who were waiting and complaining, and because frankly we hated the place. I can't believe that a great hotel would allow such rubbish to operate within its premises
Farouk Jul 16, 2015 11:21 am
As is usual with Turkish restaurants here the bill contained mysterious 'additions'. Not only that but 3 times the water consumed was charged. Istanbul Restaurant does the same cheating. Quite unacceptable and at times like that one is tempted to call the authorities. Serious warning must be given to Nusr-et as many reviews on other travel sites also mentioned the obnoxious behavior and cheating on the bill. Dubai Municipality should be informed.
Hilla May 19, 2015 07:18 am
Nusr.et: The meat was great, but since you tried to cheat me, I'm never coming back. Everything was going great until we got the check. On looking at the check, we realized that we had been charged for 2 extra entrees and one extra side than what we had ordered. We had ordered 4 entrees (in addition to a number of starters and sides) for 5 people. Turns out that the waiter - who barely spoke english and did not write down our order - decided on his own that we would need more food and increased our order. Since the servings did not come in separate plates, we had no way of knowing that we were being given extra food. Instead of acknowledging their error, the waitstaff and management proceeded to argue with us: "didn't we eat the meat that was served?" "didn't we realize that it wouldn't have been enough otherwise?" It took close to half an hour of back and forth before they finally adjusted the bill. On our way out, the manager said to us: "don't ever come back here". Shame on you Four Seasons for letting in such a shoddy and unprofessional outfit.
GUINARD Apr 05, 2015 05:49 am
A terrible lunch experience at this venue last week. 45 mn to get our ribs, the service was so bad, no communication, no excuse. And it's super expensive. We will never go back.