California Pizza Kitchen
American chain specialising in fancy pizzas at the Dubai Mall
|Location:||The Dubai Mall - Downtown Dubai|
|Tel:||04 339 9099 / 800 275 275|
|Travel:||Sheikh Mohammed Bin Rashid Boulevard|
|Experiences:||Outdoor seating, Family friendly|
|Times:||Open daily 11am-11pm|
|Credit Cards Accepted:||Yes|
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Khalid Alrazooqi Jan 06, 2015 08:25 am
I went there for my first time. So I sat on the table and you had to ask and call many times till they send you a server. I ordered my meal and waited for more than 30 minutes. I asked the lady regarding it and she said I will check and come back to you. She came and passed me without informing what is the status. So I asked for the manager in charge and complain about it. He said I will check your meal and when he returns he said we are sorry sir that we haven't started cooking you order.
I left the restaurant even they didn't apologize for what they did!
Everybody is complaining about this restaurant and till now nobody took any actions.
Even in Foursquare and Trip Advisers
Joel G Mar 21, 2014 06:29 pm
awful service!… came in the place with practically empty tables and yet it took them to bring out the food we ordered one by one after over 45 minutes from the time we ordered the food…
ordered three fettuccine and they forgot one… my daughter had to wait for ten more minutes to get her food…
ordered three medium-well steaks and they got only two of them spot-on… they took back the still-internally-bleeding third steak to redo and when they served it again, it was still bleeding!… manager made a lot excuses about different meat weights which made me more furious… they got two steaks cooked right already and i gave them another chance to cook the last one properly but all i got back was excuses…
whoever was in-charge of those grills should get a meat thermometer to cook things right… and the bobbing-head of a manager doesn't show listening to an angry customer, he's just adding insult to injury!…
it was, all-in-all, an unpleasant experience and almost dampen our family celebration…
won't be coming back there anytime!…
essa Aug 09, 2012 02:57 pm
Went to the one in dubai mall, that too during crazy rush at iftar time in ramadan. Walked in cuz we were hungry and craving some pasta. Received exceptional service, and when we asked for some modifications to the food, they were perfectly executed just the way we wanted! :) great food and service, will definitely go back there again!
Sadia Jul 26, 2012 07:00 am
We went to the one in Mirdif CC, my husband has been before and had a good experience but this time around it was beyond poor.
We were there with plenty of time for iftar but had to break our fast with the water in our 10 month olds sippy cup, even though we had told the waitress when we sat down that we are fasting so can we pls have dates and water asap, we were assured that that would be the case. Unfortunately it wasn't. We spoke to the manager, explaining its Ramadan and their priority should be ensuring that all tables have dates and water. From the blank look on his face, I don't think he quite grasped what we were trying to tell him.
The food we ordered was not cooked as specified, a medium to well done steak should not be dripping with blood and raw from the inside. The side order was not even taken and the waitress didn't even realise until we called her over to tell her that she forgot to note down our sides, which then turned up before the steaks, so were stone cold once we got the steaks. We were planning on having coffee and dessert but the main course put us off so much that we couldn't wait to leave and will not be returning ever again. Poor poor service.
Issam Kassabieh Sep 24, 2011 08:32 pm
The service is just extremely slow, waiters have no idea which tables they are responsible for. Getting drinks takes ages; they probably cook the pepsi in their kitchens. The decor is average so is the ambience because the wait for the food kills you as you sit rolling your eyes accross the cieling. Boring place with slow service, has an incident there where the the dish ordered came to be nothing like the picture int he menu, the manager's statement was: 'it is for adertsiment purposes'.