Restaurant and bar opening hours and operations may be different during Ramadan.

Paul

This outlet is part of a chain.
We haven't reviewed this branch, however you can read the review of another branch.

Details

  • Location: BurJuman, Bur Dubai, Dubai
  • Tel: 04 351 7009
  • Travel: Trade Center Road

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Paul On The Map

User reviews

ValueAmbienceService
DecorFoodOverall
  • Users voted this restaurant most suitable for: Business lunch

User reviews:

Posted by: Joseph on 04 Jul ' 12 at 04:15
OverallDecorService
FoodAmbienceValue
  • Would you go back to this restaurant? No

- nice decor. I always lovedpaul design andinterior. They always take me back in years.

- bad service. When u are going to have a breakfst, it is nice to see a smily face, someone wishing you a good day etc. employees are robots. This is normal since the owner would be cashing the overpriced menue items, andpayingthe poor waiters minimum wage.

- food, sound And looks on the menu better than it tastes. Cold croissants, bitter orange juice, fanned bread... Only their homemade butter is delicious.

- ambience, litteraly the cafe is in a parking lot. Smell and noise of cars and the touristic big bus tour terminus just next to it. Add to that the staff who can not pronounce their menu items.

- value, the cafe seemed very stingy. It is nice to offer things u didnt order. Lets say bread, free coffee refills, free orange juice refill. Like come on when e pay 40 dhz for orange juice, thats the price of a field of oranges.

Posted by: Dr. Raji Mathew on 27 Aug ' 11 at 17:00
OverallDecorService
FoodAmbienceValue
  • Would you go back to this restaurant? Yes

Being Ramadan during the afternoon yesterday, I got salmon quiche and chocolate mille feuille packed. I've had better quiche elsewhere. Not that it was bad but it is overpriced.
If it's any solace to the lady,Jel, then I did get salad(lettuce leaves) to go with my takeaway order.

Posted by: Kunal on 15 Feb ' 11 at 09:31
OverallDecorService
FoodAmbienceValue
  • Best for: Business lunch
  • Would you go back to this restaurant? No

By the look of the Paul Cafe at Burjuman was quite inviting, little did I know the experience would be most frustrating. I ordered 1 of the 3 remaining pastries on the shelf & was asked to go to the counter to make the payment.

Meanwhile, a Westerner orders the same pastry after me & was handed over directly from the shelf. I quitely waited for my turn at the counter & to my agony was informed that the particular pastry is over.

Upon confronting the staff who packed my pastry, he denied taking any order from me & to top it all he grins & replies "so what, take another kind". All this happened while I was at the counter with the cashier, other staffs around & none seem to apologize for their mistake.

And for the pastries, I found better ones at half the price just next block at Spinneys!

Posted by: Jel on 13 Feb ' 10 at 08:42
OverallDecorService
FoodAmbienceValue
  • Would you go back to this restaurant? No

Edited by TimeOutDubai.com

BAD CUSTOMER SERVICE in Paul's Burjuman! Last Saturday ( Feb 6, at around 7 PM) , I was in Burjuman and I went to Paul to get a sandwich for takeaway and was given a menu by the cashier. The prices at Paul are considerably higher compared to other cafes but as it says in the menu, the sandwiches always come with a salad. I thought that's good value and ordered a turkey and cheese sandwich to go, paid for the meal and waited for my order. When the cashier gave me my sandwich, i noticed instantly that there was no salad. I politely asked for my missing salad but the cashier just said, "Oh the menu is wrong, it's an old menu, we don't give away salads now for take away.." I was surprised at her answer and asked to speak to the manager. The manager named GRACE NGDERI told me the same thing that if i eat at the cafe i get a salad. I then asked if i should not be paying a lower price because i am not getting the whole deal i was ordering for? They just shook their heads and were holding back their laughter as if what i was saying was ridiculous. I told them that their menu is FALSE ADVERTISING and it fools and disappoint customers and they should change it. They just smiled and shook their heads. I did not want to make a bigger scene over a salad so i sighed, took my sandwich (which I paid for) and I told them that that this is the kind of stuff that should be reported and stopped by whatever authorities. And guess what they responded? ----The manager just shrugged and said "okay report, thank you mam" I just knew at that instant that they are thinking that they can just GET AWAY easily with this. yes I am annoyed about the salad, but it is more of the bad customer service I was treated with and how the staff dealt with the situation that is unacceptable.. I just hope cafes like this will not continue to JUST GET WAY with this kind of business behavior.

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Close X The Holy Month of Ramadan started on Thursday, June 18 and will last for one month. During this time live music and DJ sets will stop and opening hours may change at all venues. Please call ahead to confirm details with the outlet.