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|Location:||Hilton Dubai Jumeirah Resort - Dubai Marina|
|Tel:||04 399 1111|
|Travel:||Al Sufouh Road|
|Metro:||Jumeirah Lake Towers Metro Station|
|Experiences:||Alcohol available, Wi-fi, Brunch served, Live music, Pork served, Table reservations, Brunch, Children's menu available, Valet parking available|
|Times:||Open daily 12.30pm-4pm, 7pm-11.30pm|
|Credit Cards Accepted:||Yes|
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David Delbecq Feb 04, 2014 06:44 am
A DISGRACE. RUDEST MANAGER I'VE EVER ENCOUNTERED.
My wife and I have lived in the Middle East for nearly 20 years, 8 of those in the UAE.
We have been regular patrons of BICE for over 7 years.
Bice has always been one of our favourites, and we have dined there countless times, on our own or with friends and family.
I'm sorry to say that I will NOT be returning again.
Our evening out was utterly ruined by the poor quality of the food and the outrageous rudeness of the restaurant manager - an attitude which I've never witnessed before in a restaurant.
Being Gluten Intolerant (NB: not celiac) I ordered the 'fusili with meat ragout' - basically the pasta with bolognese sauce. Fusilli was unavailable and therefore I was served penne.
The dish was simply dreadful. The penne was grossly overcooked, the sauce contained particles of meat (or what I assumed to be meat). The dish was also utterly ruined by excessive salt.
Whilst I understand that some dishes can be badly cooked on occasion, I felt compelled to complain to the waitress who went and informed the Manager (whom I won't name here).
It is, after all, a very simple dish - with a not-so-simple price......
Minutes passed and nothing happened. I enquired with the waitress again who said she had informed the Manager and that his response had been 'what do you expect, it's gluten free food'.
I asked to speak with the Manager directly and this is where things got out of hand.
He approached the table with an air of utter annoyance, hands in his pockets, and with a look to say: 'how dare you complain'.
I tried to explain the problem but the....gentleman... spoke over me, arrogantly insisting that cooking gluten-free pasta aldente is 'impossible' (I've eaten gluten-free food for years), that he's Italian, and that he doesn't like 'my attitude towards the dish'.
His attitude so shocked my wife she was greatly upset - she tried to explain the problem to the individual who immediately spoke over her and didn't let her finish.
We ordered the bill and left the restaurant when we would have spent another Dhs 500 easily in deserts, wine, and after-dinner drinks.
The Manager's attitude utterly shocked us. Never before have we experienced such a degree of rudeness, arrogance, and utter lack of professionalism.
My wife and I travel the world for work and for leisure, and stay in 5-star establishments everywhere we go - never have we witness such a thing nor have we have been treated as such. The utter lack of professionalism, the complete lack of concern for someone with a food allergy, is a grave concern to me and so it should be to you.
This is not done out of spite or revenge. I do not seek compensation of any kind.
I simply to wish to make sure that my friends and colleagues, and other members of the public, do not end up paying large sums of money to suffer this individual's arrogance and rudeness.
For an organisation that professes to serve the top-level food and service, I must say I am sorely disappointed.
This restaurant manager's attitude isn't worthy of the Hilton name, and steps should be taken to address what is clearly a profound attitude problem.
Nicole a foody Nov 27, 2013 12:27 pm
We have been going to bice both in the Hilton and souk bahar for years. Its a easy go to place when you know what you will get and the lovely italian chef at souk location is amazing and can make what ever pasta sauce you choose along with the pasta.
Souk bahar is a great location directly on the burj khalifa fountains! Lovely night with great italian food.
RiRo Oct 31, 2013 12:03 pm
Very disappointed and will never go back or even think about it and definitely not recommending to others.
Went to the Skybar, supposedly on a special bday celeb, however, food is way too pricey but very low quality. I couldn't get over it till now! that occasion was a once in a lifetime event and it was a terrible experience! I couldn't take my wallet out to pay. I felt like I was robbed!
Phil Sissons Apr 11, 2013 06:48 am
Don't believe the hype. Pizza hut style frozen potato wedges with the scallopini milanese? I ask you. don't expect the sous chefs to understand the difference between 'medium rare' and 'shoe leather' and whatever you do, don't attempt to move tables between courses
Carole Boyd Mar 10, 2013 01:43 pm
On arriving our reservation was lost, after a wait we were given a table. Ordered seafood linguine as we had very much enjoyed it previously. It was poor not much sea food and the pasta very salty and overcooked. Will not be returning.