West 14th Steakhouse
|Tel:||04 447 7601|
|Travel:||Jumeirah Beach Road|
|Experiences:||Alcohol available, Outdoor seating, Romantic|
|Times:||Open Sun-Thu noon-midnight, Fri-Sat 8am-midnight; daily 9am-midnight (bar)|
|Credit Cards Accepted:||Yes|
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Sam Abbas May 29, 2013 01:59 pm
Service is terrible, quality of food is deteriorating compared to the time the restaurant was opened. if the steak cant be cooked as ordered what else can you do? portions are small and over priced. steak comes with nothing. not even fries or vegetables. for the same price you have have a much better quality of food, taste, portion, service and price at other steak houses in Dubai e.g. the meat co. etc...
will definitely not go back again.
Kim Mar 03, 2013 05:57 am
After walking through a building site and finally finding the restaurant (signage is poor and confusing if its your first (& last) visit). I thought the worst was over.... how wrong I was. This 'place' came highly recommended to the point I'm sure my friends must have been talking about some where else. Firstly we were arrived early to have a pre dinner drink, all fine lovely evening for drink outside, then even though we had booked two weeks in advance and had arrived early we're shoved in corner at a table for two when we had booked for three, lots of empty tables but were told they were booked. Asked if we could go back to our outside table which they agreed, no problem. Ordered a bottle of wine from the mostly not available wine list, when it arrived with plastic glasses we asked for glass and they refused and then refused to seat us inside... as our table was supposedly gone (9:05) five mins after our reservation. Considering we had been given glass beer bottles for our first drink outside this no glass rule made no sense. We soldiered on and after about 30mins managed to get a waiter to take our food order. The food was fine, not bad but nothing to make the experience worth it. The best bit was when one of us asked for butter for his veg and after 5mins was told yes but he would be charged for it... charged for butter... i have never heard such rubbish anywhere, even in proper rip off restaurants. Over all the food was fine, the service was very poor. Wouldnt go back and wouldnt recommend it...
Patrick Bird Jan 04, 2013 10:50 am
Having been to West 14th on several occasions (only due to the fact I live next door) and repeatedly thinking they have by far the worst service in Dubai, today they finally excelled themselves forcing me to write a review.
On arrival at lunch today we waited for ages and eventually went and got our own menus, after about 10 minutes of sitting, a waiter approached. Upon ordering our drinks, he tried to escape but we pressed to order food at the same time as we are used to a painfully long wait each time we visit. Upon ordering he said that over half the items were not available as they have ''stopped using the kitchen as it was slowing things down too much" so basically we were left with a few salads, 2 sandwiches and a burger as choice. However if you had a burger you could only have crisps and no fries. Also, you could not have cheese on a burger at lunchtime! After several minutes of trying to see why we couldn't have these basic items we ordered a sandwich which could be served with fries AND cheese!! Thinking it easier to just admit defeat before we starved we sat back and waited. Another couple sat at the other side of our (large) outdoor table and with the same waiter were able to order cheese and fries on their burger!!! I was shocked however not at all surprised.
Over the last few visits we have encountered the following ridiculous rules and service
1. Not being able to order a AED600 of steak as we were sitting outside and being made to have a BBQ for 100 or so. Upon arguing with several members of management we were finally permitted to do so- great business sense!
2. Being told (upon phoning) the restaurant was full so we went to have a drink at the outdoor bar and there were 3 tables occupied in the whole restaurant. We asked if we could sit and they said no problem. This happens every time my neighbours/friends try to book on the night!!
3. Asking for any variation from the menu is a disaster e.g no cream in the spinach. You still receive the cream and when sent back, get the correct dish after meal is finished
4. Asking for condiments- forget it- you would think you were asking the staff for their first born. Even the 'mustard trolley' is always bought round half way through the meal despite being asked for at ordering.
5. General rudeness/ lack of menu knowledge / any sort of thinking for themselves of all staff.
6. Breakfast advertised and when you turn up they tell you it is not on despite it being featured on facebook the day before
I could go on but I think you will get the point! I first went there when it opened to experience terrible service and things certainly have not improved in the last 2 or more years!
The food is pretty good so that is why we keep going back but this is the final straw. The ridiculous rules and poor staffing has finally put the nail in the coffin.
If you have a spare few hours to spare and want to stick rigidly to the rules and menu then this might be the place for you but if you live anywhere outside the Palm its certainly not worth the taxi fare!!
Jeff Jan 01, 2013 02:53 pm
We have tried and tried again with this place. Since its opening, the service has gone way down, and the food quality has plummeted. What used to be a go to place, is now not worth the rude management and poor quality of food. Save your money and go to another place for steak.
jonathon bull Apr 10, 2012 03:45 am
after going back to west 14 i must say they have done a fantastic job improving the service, the food was outstanding as usual and the service matched have made huge improvements in this area.