Butcher Shop & Grill

Good-value South African steakhouse chain, serving in-house grills plus meat from the butchery to take away 23 Reviews

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From the off, it’s clear that The Butcher Shop & Grill knows its steaks: if the huge butchery counters aren’t a giveaway, then the pamphlets on each table, detailing cuts of meat, cooking techniques and more, should give you a clue. Founded in Jo’burg, South Africa, the chain has now expanded to the Middle East and boasts three venues in Dubai: our favourite is still the JBR branch, with an atmospheric outdoor area overlooking The Walk. Choose from a variety of cuts, from the great-value rump to the pricier fillet: there’s even a choice wagyu rib-eye that’s a steal at less than Dhs200. The rest of the menu is unashamedly carnivorous, boasting several South African specials (boerewors, sosaties), some voluptuous burgers and a scattering of fish dishes. The no-frills decor is functional at best, while the service is efficient, if a little brusque, but for no-nonsense steaks this is still, quite rightly, a popular spot.

By Time Out Dubai staff
Time Out Dubai,

Time Out reviews restaurants anonymously and pays for meals. Of course, we cannot guarantee the accuracy or independence of user reviews.

Details

  • Location: Dubai Marina, Dubai
  • Tel: 04 428 1375
  • Travel: The Walk, Jumeirah Beach Residence

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User reviews

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  • Users voted this restaurant most suitable for: Family friendly

User reviews:

Posted by: alenna on 10 Feb ' 13 at 00:03
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  • Would you go back to this restaurant? No

very bad service..food is ok specially slowcookin shank but steake was under average can't be 400 g .. bread is good I love it
very very overpriced. not worth go back again

Posted by: Fadi on 16 Oct ' 12 at 10:13
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  • Would you go back to this restaurant? No

We went to JBR branch, table for 6 on October 15, 2012

This is not our first time but certainly the last one as the place degraded to much recently.

The steak took 50 minutes to be served and the mashed potatoes were cold. the meat had no taste, dry and hard and instead of being medium rare as requested it was served medium well. I remember the old good time of that place when the tenderloin was juicy.

We had to wait as well 10 minutes for a bottle of water and another 10 minutes for the ice cubes. When we asked the waiter about the delay in serving the steak he answered that because we ordered a medium cooking which takes longer than other cooking style..!!!!!!
Amazing!!! What was the most stupid answer I ever heard and irrelevant, what has the cooking style to do with 40 minutes delay.

After 10 minutes We asked the second waiter to double check with the kitchen about our order he came back saying that it will be ready in 5 minutes and that they are sorry for the delay as many of their staff are off today and some are on vacation.. Second most stupid excuse.
We asked for the bill which was overpriced comparing to the poor quality of meat & service. The waiter didn’t bother to return the change back. We left because we had enough and we left the change as a tip while they don’t deserve it.

In brief this place is NOT WORTH IT and there are many other choices in the same area with better quality

Posted by: Babba Gundah on 16 Jul ' 12 at 14:10
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  • Would you go back to this restaurant? No

Edited by TimeOutDubai.com

I'm a vegetarian. The bread was good.

Posted by: Reem on 12 Jul ' 12 at 08:30
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  • Best for: Romantic
  • Would you go back to this restaurant? Yes

Edited by TimeOutDubai.com

I visit dubai with my husband every two month for business, and each time we make sure to have a stop at Burcher's Grill for the best Steak ever

Posted by: BRIAN & SHELTON on 03 Jun ' 12 at 15:24
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  • Best for: Family friendly
  • Would you go back to this restaurant? Yes

This was the best steak we have ever had, and we have traveled round the world. You do not need all the triming on it just eat it the taste is great

Posted by: Chocolate&Chilli on 29 Feb ' 12 at 11:57
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  • Best for: Business lunch
  • Would you go back to this restaurant? Yes

Edited by TimeOutDubai.com

I ate here on a Saturday afternoon. The restaunt was quite empty so getting served wasnt a problem. Ordered the ladies fillet (200g), blue, grilled with pepper/salt and chose anside of chips. Had a bit of the complimentary bread, which was a nice touch, but didn't want to fill up on it. The fillet arrived and it was cooked perfect. Crustly on the outside, with those nice charred marks, and perfectly blue ( not bleeding and not cold) on the inside. I was worried that it would be grissly because it looked abt sinewy when I cut it, but that wasn't an issue at all. The meat was meltingly tender. It was very enjoyable. Didn't need the side of garlic sauce at all. I only managed to finish half the steak and took the other half back to out in a rare beef sandwich. Would go back and try the pie- the table behind me hadn't and it smelt divine!

Posted by: Goose on 29 Dec ' 11 at 06:41
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  • Best for: Family friendly
  • Would you go back to this restaurant? No

I had to draw the attention of the manager twice to try to get served. Every time she had the attitude that I was in the wrong with that typical "Yes Sir I am coming" look. It took more than 10 minutes to get served.
If you are looking for an South African style steak, do not look here. At best the steaks are mediocre.
This is the 2nd time I go back - unfortunately they still have bad service and not the best food. I guess there are enough tourists coming once to JBR that it is not necessary to build up a regular clientele.

Posted by: Melanie on 11 Oct ' 11 at 22:18
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  • Best for: Romantic
  • Would you go back to this restaurant? Yes

My best ever dinner I have ever had. The food was amazing & the service was good. There was one manager always smiling to guests & staff, I forgot his name I think Alla. we will come back

Posted by: Alaa on 11 Jul ' 11 at 06:54
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  • Would you go back to this restaurant? No

I don’t know where to start but I know for a fact that JBR outlet is never to be visited again. In short statement BAD FOOD, BAD SERVICE, NO VALUE AND VERY VERY BAD MANAGEMENT

Posted by: Marcel on 22 Jun ' 11 at 18:24
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  • Best for: Romantic
  • Would you go back to this restaurant? Yes

Had dinner here tonight, outside with a cooler not to far away from me. The chicken wings starter was top of the bill, long time ago I had them like this. The 550gr medium rare prime rib arrived 2 minutes after I finished my starter, but that's not uncommon in places operating in multiple seats per table per night. The steak was excellently cooked, medium rare and a good size. The typlical grill taste was not dominant. The veggies at the side however were still raw and more hard that the steak's bone. No dessert this time... you just get a lot on your table. After an excellent double espresso I paid aed 290 which is not bad for an experience like this. Staff was friendly. One critisism.... the table and placemet was terribly sticky... when the waiter took my main course plate, the placemat was even sticking to the plate. So... cleaning tables could be better. I'll be back... with friends!

Posted by: Mark Dozier on 12 Jun ' 11 at 15:07
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  • Would you go back to this restaurant? Yes

While the Butcher Shop & Grill is a nice place, there is nothing spectacular about their steaks. My ribeye was cooked to order and was presented quite nice, but it lacked overall flavor. I needed a cheese sauce just to finish my dinner this evening. Further, with as many young South Africans in Dubai, you would think they could find a few to really add some life to the legend! I'll return because it isn't a bad value for what you get.

Posted by: Ben on 25 Apr ' 11 at 06:05
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  • Would you go back to this restaurant? No

food under cooked - asked for a medium and got rare , sent it back - took 30 minutes for a new 1 to come by that time friends had all finished mains and ordered desert plus had lost apetite - manager and staff got really aggresive when told them i didnt want it anymore- Zero customer service -

Posted by: py on 05 Mar ' 11 at 07:42
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  • Would you go back to this restaurant? No

i was really shocked last night when one of the staffs telling that we are not allowed to go inside using the toilet as i had an emergency and it's the nearest place i can have it! being courteous and polite are the means how to entice customers, ambiance is good so far, instead of trying to seat and eat there, i was actually discouraged just because of this attitudes.

Posted by: Kai on 20 Feb ' 11 at 19:15
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  • Best for: Romantic
  • Would you go back to this restaurant? Yes

My wife and I go there almost once a week.. this place is great. steaks can be a bit cheaper but still great value as it is. we use the entertainer vouchers so we get one meal for free. Perfect location in JBR, waiters service so so, but leave all that aside, the food is awesome.

Posted by: Oksana on 10 Feb ' 11 at 03:55
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  • Best for: Family friendly
  • Would you go back to this restaurant? No

We live in JBR and your restaurant was one of our favorite until the last night.
We usually come for a good steak but sometimes we love to have a nice dessert with your specialty coffe. Last night after we had been seated and asked for the dessert menue the waiter said we can not have just the dessert...we MUST have the main cours and only after we can eat dessert. I have never heard it in my life that the restaurant is telling us what we should eat!!!! This is their policy!!!!!
You just lost a very good customers. We will never come back and we gave you a lots of our bussiness.

Posted by: Zeid Haddad on 14 Jan ' 11 at 15:38
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FoodAmbienceValue
  • Best for: Business lunch
  • Would you go back to this restaurant? Yes

I was graving today for a steak, a fillet actually, I went to JBR to try the Butcher’s Store, I looked at the menu and they had several types of steaks, I ordered my fillet Medium-Well, with Sautéed Vegetables, the plate was looking nice, and the fillet had a good size. I took the first bite and the meat was tender, I took a second bite and the meat was tender too, I looked at my plate it was bloody, I mean really bloody, I will go there again but I will be very picky on them, am not sure what chef they have but he definitely needs training and the waiters needs to be more pleasant with the customer.

Posted by: Iman on 07 Nov ' 10 at 20:04
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  • Would you go back to this restaurant? No

We had dinner in the Butcher shop and Grill in JBR last week just because we wanted some rib steak. We were very disappointed as it was chewy and not delicious at all. And it was not 400 gr as promised. Service was ok but I agree with others that not all the stuff looked friendly. Toilets are terrible - very tiny even for a small person :). The bill was very high for such food! I wouldn't go there again!

Posted by: Cathy on 04 Aug ' 10 at 12:01
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  • Best for: Business lunch
  • Would you go back to this restaurant? No

We used to visit BGrill at least one a week, but over the last two years, both the restaurant at JBR and Mall of Emirates have lost their touch, so we stopped going. Their rump steaks are chewy and tough despite the fact that you specifically ask for aged steaks. When you get the tough steak (medium rare) and point out the waiter that the steak is not aged, he ignores the table after that.... the one manager's attitude at MOE is not much better than his grumpy staff. Other than the tough steaks, the rest of the food is good, if you have no idea what a real juicy tender steak tastes like, and don't mind eating a chewy piece of meat. For absolutely mouth-watering steak go to Rib and Rump in Dubai Mall.

Posted by: rebecca norman on 29 Apr ' 10 at 04:48
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  • Would you go back to this restaurant? No

Me and my Family had dinner last 24th of april,saturday.The Food and ambienced was great .But when we approach your counter on the butchery to buy some take home meat .I saw your staff taking something inside the garbage bin without wearing any gloves on his hand , then holding the meat at the same time .scraching his nose before he turn his back on me .he didnt realized that I noticed it .Its really bad to saw it by your costumer .I was very dissapointed with your staff .He should not be there .He looks dirty ,..really!!!

Posted by: toni hawa on 18 Mar ' 10 at 02:34
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  • Best for: Business lunch
  • Would you go back to this restaurant? Yes

you are the best

Posted by: Sarah Ali on 11 Jan ' 10 at 09:18
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FoodAmbienceValue
  • Best for: Family friendly
  • Would you go back to this restaurant? Yes

I loved their steaks and the portions are nice, we were so full after we ate, it was an overall nice experience, i'd definately go back again.

Posted by: abi on 08 Sep ' 09 at 06:41
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  • Best for: Family friendly
  • Would you go back to this restaurant? Yes

When Me and my family came to Dubai in the Butcher shop & Grill ,
we fought that it was lovely food but the starers were to big and you couldn't eat the main meal . But we came back a couple of nights later and it was lovely again but i think that it is a lovely butchers shop & grill to go in .!!!!!!!!!!!!!!

Posted by: Carol on 25 Jul ' 09 at 05:07
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  • Would you go back to this restaurant? No

We ate at the Butcher Shop & Grill in JBR last night and while the food was delicious, the staff have a serious attitude problem. Their grumpiness started when we asked them for local water rather than the bottle of Evian the waiter was about to open. It got worse when we had to ask 3 separate waiters not to take our plates until everyone at the table was finished and it ended with member of staff glaring at us and shaking his head disapprovingly as we left the restaurant, having parted with almost 600dhs.
The food was good, but the attitude is the reason we will not be returning.

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