Burj Al Hamam

A reliable chain from Lebanon proves a bit of a gamble in Dubai 17 Reviews

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From Time Out Dubai Eating Out 2009

Burj Al Hamam has been a Lebanese staple for 50 years, and has since opened up branches in Jordon and Kuwait, with a second Dubai outlet slated for Dubai Mall. But it is hard to understand why. There’s nothing particularly bad about it.

In fact, it is better than your standard baba ganoush joint in so far as its menu refreshingly extends to dishes beyond the usuals. However, the cold mezze is disappointingly, well, cold. The frigid temperature of each dish makes them all taste a bit samey. The hot mezze doesn’t face this problem, and, as a result, is much more enjoyable.

The mains, however, are a real disappointment. The meat in the akraas naanaa – described as grilled, finely ground meat stuffed with onions and spices, and sautéed with lemon – has the consistency of shoe leather. The standard pastry desserts are decent, but certainly not the best in Dubai.

Burj Al Hamam defines what it means to be ‘a gamble’; you’re just as likely to find a dish that displeases as one that delights. And, though the venue still needs to sort out a few hiccups, it’s still worth a visit – at the least, to expand your definition of Lebanese fare.

By TIme Out Dubai staff
Time Out Dubai,

Time Out reviews restaurants anonymously and pays for meals. Of course, we cannot guarantee the accuracy or independence of user reviews.

Details

  • Location: The Dubai Mall, Downtown Dubai, Dubai
  • Tel: 04 342 8034
  • Travel: Sheikh Mohammed Bin Rashid Boulevard
  • Website

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Burj Al Hamam On The Map

User reviews

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  • Users voted this restaurant most suitable for: Family friendly

User reviews:

Posted by: Aisha on 15 Dec ' 12 at 11:32
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  • Would you go back to this restaurant? Yes

This is definitely a place to visit for good Lebanese food. The ambience is really nice especially for dinners. The service can definately be better. Food quality is a lot better than a lot of places that I have been to. The only drawback is the price. Feels you pay more for the ambience
Than the food itself and portions are a bit small. However it's a place that is definitely recommended to visit at lease once.

Posted by: Jun Mendoza on 12 Mar ' 12 at 02:45
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  • Best for: Brunch served
  • Would you go back to this restaurant? Yes

Employees not friendly. We saw some employees eating the food they served. Is there no filfirage rule here? I think the employees should be punished for this. They eat the foods of the restaurant in front of the customer. I took some photos to prove it.

Posted by: Talal on 02 Nov ' 11 at 12:30
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  • Would you go back to this restaurant? Yes

Posted by: Mohammad on 07 Oct ' 11 at 06:38
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  • Best for: Family friendly
  • Would you go back to this restaurant? Yes

I was shocked by the other reviews I read here. Burj Al-Hamam is my absolute favorite Lebanese chain in Dubai, and I have tried all the popular ones. The food is always great in appearance as well as in taste. My experience with the service in the 10+ times I have been there is consistently very good and friendly.

Posted by: Raed Haj on 02 Sep ' 11 at 20:21
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  • Would you go back to this restaurant? No

Tried Dubai Mall. Will never go back again. Value for money is ZERO!

Service was lousy, staff were in rounds but with less attention to our orders. We have had to shout to get someone to serve us.

Food was below average, though extremely expensive compared to same level Arabic restaurants.

First and last time for sure!

Posted by: Farah on 02 Sep ' 11 at 20:15
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  • Would you go back to this restaurant? No

Went to Dubai Mall branch. Over priced with lousy service. Lack of attentiveness by the management or head waiter. We were asked in several times if we want extra bread, unlike same cuisine!

Food quality is average though very expensive. We ordered less than 10 mezza selections, thhough, paid DHS 400!

The only good thing about this restaurant is the location! I Guess they are abusing it on the account of good food and service.

Posted by: shaheen on 28 May ' 11 at 17:28
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  • Best for: Family friendly
  • Would you go back to this restaurant? Yes

Posted by: Nada on 22 Feb ' 11 at 15:45
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  • Best for: Family friendly
  • Would you go back to this restaurant? No

Edited by TimeOutDubai.com

i would not go there again. to start with, the prices are too high for what is served. Second, the service was very bad, no smiles or understanding. the worst thing was that when we asked for the bill, they got us the bill and some other customers with it to wait in front of our table for us to pay and leave so they could sit after us.

Posted by: sonda on 30 May ' 10 at 06:25
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  • Best for: Family friendly
  • Would you go back to this restaurant? No

Last week i went to Burj Al Hamam at dubai Mall. The receptionist was very welcoming, makes you fell that you are king. thr view in the terrsce was stunning (view of the Fountain, pool, the address hotek, Souq Al Bihar, Burj Khalofa , all was good.
But food was nothing more than ordinary. service was not good. Waiters are nor smiling, and even worse they don't really understand you when you talk???I mean they don't have the art of listnening, they rush to take your order and that's it. The most thing i hated about it is that they brought the food all at once, they don't wait for he client to finish the starters,,,they are dumping the food all together. Furthemore the tables were so small that you have to get rid of some dishes, even you are not done yet (you know how it is supposed to be in arabic restaurant; you eant to have your Hummos, you olives, you tabboula on the table alnog with the main course.)
I think i will not consider the idea of going there again, i would rather go the Rym Al Bawadi, in Jumeirah Road,,i like their service...
I hope my review would help you to decide..and yes.. i foget to tell that prices are expensive...
You can download the menu before going from this link
http://www.binhendi.com/v2/burj-alhamam.htm
or
http://www.binhendi.com/v2/2010_menu/Burj_Al_Hamam_menu.zip

again, hope this will help

Posted by: Ahmad Attallah on 02 Sep ' 09 at 06:13
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  • Would you go back to this restaurant? No

Food was very bad....... Restaurant service was not that much,
amount of food served is very less comparing with other restaurant and at the end the bill was too much for the food served.

I don't recommend it.

Posted by: Abdullah Mohammad on 01 Sep ' 09 at 15:59
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  • Best for: Family friendly
  • Would you go back to this restaurant? Yes

This is a very lovely site by the way,as for burn al hamam, I went there last thursday to check the buffet at first it seemed a bit expensive 149 AED per person but once u see what's included it seemed quite fair,the appetizers were great and the main course was even greater, diversified and mouth watering, and I played it smart leaving enough space for the sweets and fruits to come, service was also more than what I expected the guys were more than great hosts and I'm definetly having another iftar before the end of Ramada.

Posted by: Mustafa Al Rasheed on 16 Jul ' 09 at 17:34
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  • Would you go back to this restaurant? No

I expected i am gonna enjoy my meal but unfortunately the service was not good,food taste not much , quantity is very small and the desert prices is costly example 3 piecess of chesse desert (halawat jibna) is 33 AED.!

Posted by: Ralph on 26 Jun ' 09 at 14:02
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  • Would you go back to this restaurant? No

I went today and it was the first and last time.
To start, Service was a big zero, waiters not friendly and not smily at all. We received the bread and olives, appetizers and main course at the same time!!!
The kabab plate composed of 4 skinny skewers only, without frecn fries, we had to iorder french fries as a plate alone that cost 19aed.

I was surprised and chocked. I thought a nice restaurant wwould be a better experience, anyway i will never go there again.

Posted by: lebanese guy on 18 Jun ' 09 at 22:19
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  • Would you go back to this restaurant? No

Posted by: ahmad on 18 Jun ' 09 at 22:18
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  • Would you go back to this restaurant? No

Posted by: Sam Davidson on 05 Jan ' 09 at 17:34
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  • Best for: Romantic
  • Would you go back to this restaurant? Yes

Posted by: Hana on 05 Jan ' 09 at 06:03
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  • Best for: Family friendly
  • Would you go back to this restaurant? Yes

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