How to get water and electricity connected

Your guide to getting started with DEWA in Dubai

The Knowledge

The first thing you need to do when moving into a new apartment is register with Dubai Electricity & Water Authority (DEWA).

1. Head to any DEWA office (all listed on the website ) with your DEWA number (found on your front door frame for apartments or your gate if you’re in a villa), copies of your passport and tenancy agreement.

2. Fill in the application form and pay the deposit of either Dhs1,000 for an apartment or Dhs2,000 for a villa (which is redeemable at the end your tenancy) and a new connection fee of Dhs110.

3. The application is processed almost immediately and your apartment or villa should have water and electricity the same day, or the next at the most.

4. Bills are calculated by monthly metre readings. You can pay your bill in person at any DEWA office, at most petrol stations, or set up an online account.
You can also register online and send scanned copies of the relevant documents. For more information visit www.dewa.gov.ae (04 601 9999).

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