Dubai malls change paid parking plan

Customer complaints force shopping malls to reconsider new traffic measures

Mall of the Emirates and Deira City Centre have announced that all parking will be free during the weekend even after the Dubai Metro launches, after customers complained that a four-hour time limit on free parking was not enough.

The malls, owned by Majid Al Futtaim, said they have also decided to extend free parking during weekdays from three to four hours, and that the free trial period of its new parking management system has been extended until Saturday October 3.

A trial run of the system began on August 10, ahead of the Dubai Metro’s opening on September 9.

After that, visitors parking their cars for longer than four hours on weekdays will be charged Dhs20 ($5.40) for every additional hour for the next three hours.

An extensive feedback programme during the trial showed that customers agreed on the need for a system to stop commuters using the Dubai Metro from leaving their cars in the malls.

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