Etihad to launch concierge service

Abu Dhabi airline Etihad teams up with Ten Group to offer 'highly personalised and discreet experience'

Knowledge story, The Knowledge

Etihad Airways has teamed up with global concierge service provider Ten Group to serve the unique needs of guests travelling in The Residence by Etihad onboard the airline's Airbus A380 fleet.

Ten Group will provide an Etihad Lifestyle Concierge team who will work closely with the airline's London Savoy-trained Residence by Etihad Butlers.

Etihad said in a statement that the team will deliver a "highly personalised and discreet experience, providing access to a range of services including dining reservations, entertainment bookings, special events, destination information and lifestyle services".

Peter Baumgartner, Etihad Airways' chief commercial officer said: "We have chosen to collaborate with a provider possessing the global reach and expertise which meet the demands and expectations of our most discerning guests. With the launch of the Etihad Lifestyle Concierge, in partnership with Ten Group, we are taking luxury airline travel to levels never experienced before.

"Whether it is for a last-minute booking at a top London restaurant, tickets for a Broadway show, or even the purchase of a rare blue diamond, our fully connected fleet will enable us to assist guests staying in the Residence by Etihad with their requirements immediately, 24 hours a day, at 35,000 feet, and with the most professional levels of service."

Toby Gauvain, managing director international at Ten Group, added: "Discerning guests travelling in the incredible Residence by Etihad will be provided with bespoke lifestyle solutions, delivered with the utmost discretion, convenience and sophistication no matter where they are flying in the world."

Featuring a living room, private shower room and double bedroom, the revolutionary Residence cabin boasts the innovations and exclusive features normally associated with private jets and luxury yachts.

The first Etihad Airways A380 service was inaugurated from the UAE capital to London's Heathrow Airport in December and on May 31, the airline deployed a new A380 on one of its two daily flights to Sydney.

One of the airline's double daily services to New York JFK will also be upgraded to the A380 on December 1.

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