Emirates refund promise

Emirates promise to refund 'best price' customers if they find a cheaper flight online

Good news for customers. The price war between airlines in the UAE is going strong.

After Etihad's much-criticised bargain flights - not so cheap without tax - Emirates has launched an offer of its own.

Emirates Airline has promised to refund customers booking tickets through its online ‘best price' promotion the difference if they find cheaper flights on the internet.

The Dubai carrier insisted that passengers searching the web will not find better prices anywhere else for the same routes. It added customers who do spot fares at least $20 cheaper than Emirates' options will be refunded the difference.

"Emirates is one of very few airlines in the world offering its customers this guarantee, further establishing our dedication to putting the needs of our valued customers first," Khalid bel Jaflah, vice president of Emirates' UAE commercial operations, said.

"Best Price is a new and exciting customer service pledge and we are delighted that the UAE has been selected as one of the first countries globally to initiate this service," he added.

Destinations on offer include return flights to New York, Paris, Sydney and Cairo for Dhs4,295 ($1,169, Dhs2,735, Dhs5,325 and Dhs1,645 respectively. The prices quoted include taxes and surcharges, according to the airline's website.

The promotion also covers return trips to Los Angeles (Dhs4,295), Munich (Dhs2,365) and Karachi (Dhs1,125).

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