Careem’s RTA Hala pilot to fully launch in September

And average waiting times are set to drop to just three minutes

Careem’s RTA Hala pilot to fully launch in September

There's good news for the city’s ride-hailing residents – Careem has announced that its pilot with the RTA will launch fully in September.

Having been in pilot mode for the last couple of months (the “Hala (RTA Taxi) Pilot” test-mode went live in May), Careem and the RTA have announced that the taxi-hailing service will go big in September.

While you can still book RTA taxis now through the app, Arabian Business reports that the number of taxis that will be available for booking will stand at roughly 50 percent of Dubai Taxi’s 4,000-strong fleet.

It also means that average waiting time when booking a ride is on the fall. Careem has said it’s targeting an average of three minutes waiting time from September onwards, which would mark a 50 percent reduction in waiting time from the pilot, which currently stands at about 4.5 minutes ETA per booking. That also represents a significant drop from the average waiting time of 12 to 14 minutes for non-Hala bookings.

“Launching Hala aims to improve and enhance the taxi sector in Dubai and increase efficiency, ease the finding a taxi by booking through the app, and lower the estimated time of arrival. In addition, it gives the customer special advantages such as e-payment through the app, knowing trip route and being able to share trip with others, seeing the car and driver information, and ability to rate the service and driver,” said Mattar Al Tayer, director general and chairman of the RTA.

Separately, the RTA has announced a new WhatsApp service for residents to get more information on parking fines and other services.

Alternatively, if you prefer to cycle, the two have also announced a new bike rental service.
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