Emirates Airline extends refunds and exchanges on tickets

New policy applies to tickets issued before May 31 for travel before August 31

Emirates Airline extends refunds and exchanges on tickets

If you have booked tickets to travel before August 31, 2020 with Dubai’s Emirates Airline, you now have more options when it comes to refunds and exchanges.

Emirates Airline has extended its waiver policy to tickets issued before May 31 for travel before August 31, 2020.

The Dubai airline is simplifying the process and offering travellers three options. You can keep your ticket for 760 days, exchange it for travel vouchers that are valid for two years or get a full refund on unused tickets.

The update comes in light of the travel restrictions due to the global COVID-19 coronavirus outbreak.

“The travel and airline industry have complicated rulebooks for how fares, re-bookings or refunds are applied, which also differ depending on market regulation,” said Adnan Kazim, Emirates' Chief Commercial Officer.

"We understand that explaining and unravelling all of that is confusing and frustrating for customers. The COVID-19 pandemic is unprecedented for everyone, and we'd like to thank our customers and trade partners for their patience, understanding and support as we worked through this period to ensure our policies are not only customer-friendly but also in line with regulatory requirements.

"We sincerely hope that our customers will choose to rebook and fly with us again at a later time, and that is why we're offering up to two years validity on their current tickets, or travel vouchers which can be redeemed for any Emirates product or service.

“Any fees for making a change to the tickets will be waived for tickets issued till 31 May 2020 for travel up to 31 August 2020. However, if they would still like to opt for a refund, we will process that. We would just like to seek our customers' understanding that refunds will take time as we have a significant backlog to manage."

If you have tickets with Emirates Airline you have the below options:
1. Keep your ticket: all Emirates tickets booked before May 31 for travel up to August 31 will be automatically extended for 760 days. You can contact Emirates or travel agents within two years of the ticket issue date to reschedule your flight. The ticket will be accepted for any flight to the same Emirates destination or to another city within the same Emirates region with no fees for changes. You can book for a different region, but any fare difference will be applied.

2 . Request a travel voucher: Travel vouchers are valid for one year from date the voucher was issued, and can be extended for a second year.

3 . Refunds: If you have kept your ticket or opted for a travel voucher you can still apply for a refund, with no penalties.

To contact Emirates about a refund or exchange click here.

Yesterday it was announced that Emirates is to run outbound flights to more destinations, including Chicago, Manila and Jakata, as well as to London Heathrow. Click here for more information 
For more information visit emirates.com.

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