City Card FAQs

Not sure how a City Card works? Read on for more details

How do I use my card?
It couldn’t be easier simply present your card on arrival and the discount will be deducted from the bill. Bingo!

I have just signed up. When can I have my card?
If you opt for office collection, you can collect your card immediately from the Time Out Tickets Box Office located in Dubai Media City. Click here for location map and timings. It couldn’t be easier!

If you opt for courier service, your card will go out for delivery next working day (Dhs25, cash on delivery).

I have registered for my card but have not received it yet. What do I do?
If you are yet to receive your card, please collect it from the Time Out Tickets Box Office located in Dubai Media City. Click here for location map and timings. The card can be collected five days a week, Sun-Thu between 9am and 6pm.

Alternatively, if you would like to have your City Card delivered (Dhs25, cash on delivery), email us on citycard@timeoutdubai.com with your full name, email, mobile number and physical address.

I am now unable to collect my card, can I have it couriered?
Yes, if you are now unable to collect your card, please send an email to citycard@timeoutdubai.com with your full name, email, mobile number and physical address. The cost of courier is Dhs25 (cash on delivery).

Can somebody collect the card on my behalf?
Yes, simply provide your confirmation email and a copy of your photo ID and a friend or colleague can collect your card for you.

Where can I stay up-to-date with the latest offers?
The latest offers can be viewed through the following link: www.timeoutdubai.com/citycard. Also follow us on Twitter at www.twitter.com/timeoutdubai as we’ll announce new partners and one-off deals through our feed.

My card says it expires on the reverse, do I need to apply for a new one?
Yes, you can collect your new card immediately from the Time Out Tickets Box Office located in Dubai Media City. Click here for location map and timings. Cards are printed on the spot, so there’s no need to wait!

Alternatively, if you would like to have your City Card delivered (Dhs25, cash on delivery), email us on citycard@timeoutdubai.com with your full name, email, mobile number and physical address.

I have friends coming to visit and would like to get them a card – the problem is they arrive tomorrow. Is it possible to collect the card now?

Yes! You can collect your card immediately from – yes you’ve guessed it – the Time Out Tickets Box Office located in Dubai Media City. Click here for location map and timings.

How can I sign-up as a partner?
Easy, send an email to our Marketing Manager, Martin Chambers, martin.chambers@itp.com.

Where can I read the full terms and conditions?
Go to www.timeoutdubai.com/citycard - terms and conditions apply to all discounts, so before you go City Card crawling make sure you check the website!

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