How to arrange DEWA in Dubai

Simple steps to set up a Dubai Electricity and Water account in Dubai

Setting Up Guide, Settingup

The first thing you need to do when moving into a new apartment is register with Dubai Electricity & Water Authority (DEWA; 04 601 9999). To get connected:
1 Head to any Dewa office (all listed on the website with your DEWA number (found on your front door frame for apartments or your gate if you’re in a villa), copies of your passport and tenancy agreement.

2 Fill in the application form and pay the deposit of either Dhs1,000 for an apartment or Dhs2,000 for a villa (which is redeemable at the end your tenancy), and a new connection fee of Dhs110.

3 The application is processed almost immediately and your apartment or villa should have water and electricity the same day, or the next at the most.

4 Bills are calculated by monthly metre readings. You can pay your bill in person at any DEWA office, at most petrol stations, or set up an online account. The electricity supply in Dubai is 220/240V, and sockets are generally the three-pin British version.

Time Out tip: You can also register online at, and send scanned copies of the relevant documents, which is much easier.

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