How to set up a DEWA account in Dubai

For setting up for the first time to cancelling your DEWA service

How to set up a DEWA account in Dubai

If you're moving to Dubai or moving house, setting up your Dubai Electricity and Water Authority (DEWA) account is a lot simpler than you might think. While there are a few documents needed and security deposits to pay, once you’ve gathered the all you’ll get your DEWA service up and running in less than a day. Convenient.

Here we’ll take you through what’s needed to set up your DEWA account for the first time, and what you’ll need if you’re transferring to a new home.

And, if you’re looking for other tips and tricks for moving to and setting up in Dubai, we’ve got you covered right here.

You’ll be watching your favourite films and using the kitchen in no time.

What documents will I need?

1) Ejari-valid for at least one month for tenants. This is an online registration system that requires any rental or lease contracts to be registered. Find out more here.

2) Title deed for owners.

3) Emirates ID (except for GCC Nationals)

4) Copy of your passport

5) Mobile number

How much is DEWA?

For flats, t will set you back around Dhs2,130 to set up your DEWA account in Dubai, and for villas it’s from Dhs4,130 – depending on electricity and water meter sizes. The following is required to set up your DEWA.

Security deposit:
Dhs2,000 for a flat.
Dhs4,000 for a villa.

Activation charges:
Dhs100 for connecting electricity and water (small meters).
Dhs300 for connecting electricity and water (large meters).
Dhs10 for registration.
Dhs10 for knowledge fee.
Dhs10 for innovation fee.

Where can I apply to set up my DEWA account?

DEWA Smart App and website
There are numerous places to submit an applications for your DEWA service, but the easiest is through the DEWA Smart App available on the Apple Store and Google Play Store, or online via www.dewa.gov.ae. It's open 24/7 with a service that makes sure you’re connected within 15 hours once the applications and payments and fulfilled.

Customer Happiness Centres
DEWA Happiness Centres generally open from 7.30am until 2pm from Saturdays to Thursday, and can be found spotted all over Dubai. There’s an average waiting time of three minutes to start applying for your DEWA.

Real Estate Management and Dubai Land Department authorised offices

Your real estate agent may be able to help you set up your DEWA.

What’s the process?

Once you’ve registered for an Ejari account or one has been set up by your landlord, you will receive an email and SMS from DEWA with a Contract Account Number and Security Deposit amount to be paid.

For tenants within ‘Free Zones’ areas in Dubai, they are exempt from Ejari registration and can apply via Dewa Website, DEWA Smart App, Customer Happiness Centres.

Tenants will then get a reference number for tracking the request.

Once done, tenants will be required to pay a security deposit and activation fees.

From there, your electricity and water supply will be connected within 15 hours. In case DEWA is not activated within 15 hours after the security deposit payment, call 991 to assist you.

How do I transfer my DEWA account if I'm moving houses?

You’ll need the Ejari number of your new home and villa/apartment number.

You’ll also need the contract account number for your existing home, as well as you planned move out date. All outstanding dues must be settled.

The security deposit from your existing premise will be transferred to your new premises. If you’re moving from an apartment to a villa then you’ll need to pay the difference.

Once paid, a reference number will be provided for tracking.

You’ll then get an SMS and welcome email with your new details.

You can apply online or visit a customer happiness centre to 

Anything else I need to know about setting up a DEWA account in Dubai?

Bills are calculated by monthly metre readings. You can pay your bill in person at any DEWA office, at most petrol stations, or simply through a two-minute process via the smart app or online.

The electricity supply in Dubai is 220/240V, and sockets are generally the three-pin British version.

How can I cancel my DEWA?

Through the same services stated above, you can cancel your DEWA service easily.

What you’ll need:
Emirates ID
Authorisation letter in case final bill is requested by a representative.
Move out date
Mobile number
Consumption bill payment (if required)

De-activation charges:
Dhs100 for disconnecting electricity and water (small meters).
Dhs300 for disconnecting electricity and water (large meters).
Dhs10 for knowledge fee
Dhs10 for innovation fee

The process:
Submit a request Move Out via the DEWA website, Smart App or Happiness Centre Services.

You’ll then get a reference number through email and SMS for tracking of request.

From there, your water and electricity supply will be disconnected.

You’ll receiving a final bill to be paid if required, and receive any refunds and security deposit if needed. The final bill should be sent out within 24 hours of the application.

For more information about moving to Dubai and plenty more, click here.

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